Refund policy

Returns & Exchanges – Arova

We want you to love what you wear from Arova. If something isn’t right, we’re here to help.

Return/Exchange Window  
You can request a return or exchange within 5 days of receiving your order.

Condition of Items  
To be eligible, items must be unused, unwashed, and in original condition with all tags intact.

When can you request a return/exchange?  
We’ll happily assist you if:  
- You received a wrong product  
- The item arrived damaged or defective  
- The product size doesn’t match the measurements mentioned on our website  
- You received a different size than what you ordered  

Please note:  
A slight variation of 1–2 cm in measurements can occur and is completely normal.

Exchanges  
- We offer one-time exchange per order  
- Exchanges depend on product availability  

Refunds  
- We currently offer exchange or store credit only  
- Refunds are not available  

Pickup Process  
- We’ll arrange a reverse pickup for you  
- A small pickup fee will be deducted  

For damaged or incorrect items  
- Please share an unboxing video so we can quickly verify and resolve your issue  

Sale Items  
- Items purchased on sale are not eligible for return or exchange  

For COD orders  
- In applicable cases, amounts will be processed via UPI/bank transfer

Processing Time  
Once we receive and inspect the product, your exchange will be processed within 2–5 business days.

If you need any help, feel free to reach out to us @connectarova@gmail.com— we’ve got you.

• — Team Arova